Frequently Asked Questions

My call is not getting connected. What should I do?

If you are using the app, simply quit (shutdown) the app and restart it. This resolves 90% of the issues. If the problem still persists, try using the mobile or desktop version of the product at www.letsbrik.co

Do I need to download Android app to use letsBrik on my Android smartphone?

No, you do not. You can use letsBrik and all its calling features from the mobile website based version. Simply open the Chrome browser on your Android phone and go to www.letsbrik.co

What versions of Android OS support letsBrik App?

letsBrik Android App is currently only supported by Android 5.0 (Lollipop) and above. If you are using the mobile site, letsBrik and all its features are supported by all Android versions.

I cannot hear any sound when I call - what should I do?

If you are using Android App, simply quit the app and restart. If this does not help, try using the desktop version of the tool. Simply open the Chrome browser on your PC, Mac or Android device and go to www.letsbrik.co

Why does letsBrik.co only work with some browsers?

letsBrik.co is built using a new web standard which is currently only supported in newer versions of Chrome. letsBrik.co supports the two latest version of these browsers, so if it doesn't work, try updating your browser. We are hopeful that more browsers will add letsBrik support soon!

Does letsBrik work on iOS devices?

letsBrik.co is built using a new web standard which is currently not supported by iOS devices. We are hopeful that Apple will support it soon.

How secure are my conversations on letsBrik.co?

All video chats on letsBrik are peer-to-peer and fully encrypted. Not a single bit of information passes through letsBrik servers. We try our best to keep all conversation secure and private so that you can use letsBrik even using public Wifi.

I can hear my voice echoing

Echo is created by sound coming out of your speakers and then picked up by your microphone. The usual solution is to plug a set of headphones in your computer rather than using speakers.

Why do I need to enable my webcam?

So others can see you.

It says “Connecting to...” but I’m not getting a connection?

That usually happens when the other person has closed their browser window without logging out. Typically the status changes to "Waiting for Reponse" within 15 seconds. If it is taking longer, cancel the session and try again later.

What if I want to talk to you about an issue?

Please contact us at info@letsBrik.co, and we'll try to get back to you soon.